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As of Friday 27th of March, dental practices across Australia have been advised to implement “Level 3 Restrictions” for dental treatment, based on the AHPPC’s guidelines on managing the COVID-19 Pandemic.

This means that dentists should only provide dental treatment that does not generate aerosols, or where dental treatment generating aerosols is limited to urgent and emergency care such as acute dental pain, severe infection or significant dental trauma. Routine dental treatment must be deferred.

You may have received a phone already rescheduling your upcoming regular dental checkup or pre-booked dental treatment.

We are still seeing emergencies with a reduced team and reduced hours, and we will continue to do so unless directed to shut down our practice completely.

We have taken additional infection control precautions for the protection of our team and our patients, including a very stringent triage of anyone coming into the practice.

We are available for advice at all times, and you can reach out via our regular landline on 9775-4600, our emergency mobile on 0449 676 157 or via facebook messenger.

Take care
Dr Andre Schertel



Dear Patients, Friends and Family of The Smile Place Mt Eliza,

An Update on COVID-19….

First and foremost, I would like to thank our team, our community, and in particular, our loyal and understanding patients, for all the support we have been given these past three weeks.

From the very beginning of this crisis, we have been continuously monitoring and applying all Health Department, DHHS and ADA’s guidelines on sanitation and infection control across our practice.

We have always been very strict with and very proud of our infection control protocols. We were quick to act and introduce additional preventive measures to limit the risk of spreading the virus and ensure that we can continue to support our patients during these difficult times.

The measures we have put in place include, among others:

  • Requesting any staff member who feels unwell, even with minor symptoms, to stay at home
  • Screening patients and rescheduling any patients that have experienced any COVID-19 symptoms (fever, cough and sore throat) OR that have been feeling generally unwell, OR that have been in contact with a confirmed case OR have travelled overseas in the last 14 days
  • Rescheduling any appointments that are not necessary at this time, or deemed non-urgent, to reduce the inflow of patients to the clinic
  • Asking that all patients and visitors upon entering the clinic to sanitise their hands with an antiseptic alcohol gel/solution – this is provided in several locations at the front desk and patient lounge area.
  • We have removed toys, books, magazines and activities from the lounge area and rearranged the furniture to encourage social distancing. We removed our water cooler and coffee area, and now provide water via single-use bottles
  • We are asking our patients to rinse with the recommended Peroxyl mouthwash before procedures
  • We are wiping down benches and door handles, payment terminals and other surfaces more frequently. We are also leaving doors open where possible to reduce surface touch and leaving windows open to improve ventilation

The situation with COVID-19 is continually evolving, and we will continue to review our requirements and update them as required. It seems likely that we will need to restrict further the services we offer and stop providing any elective and non-urgent dental treatment.

If you have any dental emergencies during this crisis, please contact us on (03) 9775 4600 or call directly to our emergency practice mobile number on 0449 676 157. This will connect you to one of our team members, whether the practice remains open or not.

Alternatively, you can contact us via our webpage or send us a Facebook Messenger message. Feel free to get in touch if you have any concerns or would like to discuss upcoming appointments.

In the meantime, take care of your health and your family, remember to wash your hands frequently and practice social distancing.

Stay healthy,
Dr Andre Schertel

We would like to take this opportunity to thank you for choosing our practice for your dental care.

Telephone: 03 9775 4600
Address: 1299 Nepean Highway, Mt Eliza, VIC, 3930

Alternative Emergency Number (04) 49 676 157
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