The Smile Place Dental is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose and protect your personal information, and your rights in relation to that information.
This policy applies to all personal information collected through our website thesmileplace.com.au and in the course of providing dental services.
We may collect personal and sensitive information that is necessary to provide dental and related services, including but not limited to:
Contact details: name, address, phone number, email address
Health and treatment information: medical history, dental records, treatment notes, X-rays
Appointment and communication history
Any other information you voluntarily provide to us
We collect this information directly from you when you:
Book appointments or fill out forms
Contact us via email, phone or in person
Use our online services
Personal information may also be collected from third parties such as referral sources, health professionals, or your representatives where appropriate and permitted by law.
We use your personal information for the following purposes:
Providing dental and health services including diagnosis, treatment, follow-ups, reminders and referrals
Administration and practice operations such as billing, appointment scheduling and internal record keeping
Communicating with you about your treatment, appointments, accounts and enquiries
Improving our services, quality assurance and training purposes
Sending newsletters or marketing communications, with your consent
Complying with legal and regulatory obligations
We only use your information where we are permitted by law to do so, including where it is necessary for the performance of a contract with you, we have your consent, or it is required or authorised by law The Dental Standard.
We may disclose your personal information to:
Health professionals and specialists involved in your care
Third-party service providers who assist us (e.g. IT, cloud storage, analytics vendors)
Billing and payment processors
Government bodies, regulatory authorities or law enforcement when required by law
Entities involved in practice sale or business restructuring
We will not share your personal information with unrelated third parties for marketing or other purposes without your consent.
Our website may use cookies and tracking technologies (e.g. Google Analytics) to improve user experience and understand website usage. By using our website, you consent to this collection.
We take reasonable steps to protect your information from unauthorised access, loss or misuse. Your personal and health information is stored securely and retained only as long as necessary for business, legal or regulatory purposes.
While most of our services and data storage are within Australia, there may be instances where your data is stored or processed overseas (for example, cloud hosting) with appropriate safeguards.
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.
If you have any questions, requests or concerns about this Privacy Policy or your personal information, you can contact:
The Smile Place Dental
📍 1299 Nepean Highway, Mt Eliza, VIC 3930
📞 (03) 9775 4600
📧 admin@thesmileplace.com.au
